Delivery and Returns Part 1

For all orders placed within MAINLAND UK there are optional rates (if applicable):

STANDARD DELIVERY

  • Our standard Delivery for ALL UK ORDERS is now FREE of charge
  • Orders will be delivered within 2-5 working days
  • Orders placed before 4pm Saturday will be dispatched the next working day
  • Orders placed after 4pm Saturday will be dispatched within 2 working days

NEXT DAY DELIVERY

  • Postage cost £7.99
  • Order by 2pm (Mon-Thur) for delivery the next working day
  • Please note that ONLY orders placed before 2pm Thursday will be dispatched in time for Friday delivery
  • Unfortunately due to high costs we are unable to offer this service for Saturday, Sunday and Monday deliveries

COLLECT IN-STORE

  • Free
  • Suitable for those living locally to our Newton Abbot or Exeter Branch
  • Please specify which store you intend to collect from when placing your order so we can ensure your item is held in the correct store
  • Stock will be held in-store for a maximum of a week for pick-up

INTERNATIONAL DELIVERY SERVICES:

  • E.U DELIVERY*
  • Postage cost £14.99
  • Orders will be delivered within 3-7 working days

* Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Deliveries

How long will delivery take?

Orders going to the UK by Standard Delivery will be delivered within the maximum of 5 working days and deliveries to the EU will reach you within a maximum of 7 working days once your order has been placed and payment has been authorised. This service is not guaranteed. Please note that bank holidays are not classed as working days. Orders should be received within a maximum of 14 working days.

If the goods you have ordered are in stock, we will endeavour to dispatch your order within 48 hours. However, it is not possible to specify a guaranteed delivery date for orders placed on the internet.

In the case of orders greater than 1 pair of shoes goods may be despatched at different times.

Once goods have been despatched email confirmation will be sent to you on behalf of Ridgways upon our acceptance and payment of your order. Orders dispatched using Hermes Courier service will also receive an email with your personal tracking number and instructions on how to trace your order. Some email accounts will 'Junk' any emails that are sent from addresses that are not recognised, so make sure you add sales@ridgways-shoes.co.uk to your address book so that we can get in touch with you. If you don't receive your order within the maximum delivery time for your country and if you've not received any tracking emails please get in touch.

In the unlikely event of a purchase of an item not in stock; we will either advise you via email or a full refund will be given as soon as possible.

Please note that we attempt to check that the quality of all orders shipped. However we cannot guarantee that shoes despatched will be ’box fresh’ i.e. they may have been tried on by customers in our store.

Who will deliver my product?

We are currently using Hermes Courier services and Royal Mail to ship our orders. For E.U delivery services, once in the destination country, the domestic postal authority takes responsibility. The order is sent to regional mail centres for delivery by their post people. Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Please check with your local or national Tax or Customs office for further details.

Can I arrange a time/date/alternative address for my order?

Unfortunately, we are unable to specify an exact delivery time for our delivery services. You can specify an alternative address for your order to be delivered at the checkout, in the customers note section. Other information such as additional instructions can be entered here also. We do recommend that you state that the goods are to be delivered to your place of work etc, ensuring that the item is signed for and received.

Returns

Returns

What is your returns policy?

If the product/s isn’t suitable or you are not satisfied, we're happy to accept back unused items with their original packaging within 28 days of purchase and offer a full refund or an exchange where available. If the item is faulty or if we've made a mistake with your order, we will be able to offer a full refund or an exchange and reimburse your postage costs if applicable. If applicable please place a copy of your receipt for returns postage inside your package. We are unable to take back used goods which are unsuitable or don't fit and all shoe and foot care products are non returnable. We also do not reimburse the postage costs incurred returning or exchanging unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.

How can I exchange a product?

If you wish to exchange a product by post, please firstly contact us on 01626 353156 or email us at support@ridgways.eclipse.co.uk to inform us of the item you wish to receive as replacement. We can then check to see if we have stock of the item and reserve it for you, so it is promptly dispatched when your returned parcel is received. Please enclose your returns form and ship the item back to the address stated. If you wish to return your item to one of our stores, then please bring your order in with a copy of your order confirmation and a member of staff will be happy to help.

How can I return my order?

Fill in the Returns Form that was enclosed with your order and package the product/s carefully in their original box/packaging. Place product/s in the re-useable Ridgways packaging (or suitable packaging). Send them back clearly addressed to: Ridgways Shoes 11-15 Bank Street Newton Abbot Devon TQ12 2JL. Please use some form of registered post in case you need to track your parcel. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

VAT Reclaim

  • V.A.T reclaim is applicable to Channel Island customers only.
  • We do not have the facility to deduct VAT when charging for goods.
  • Customers who are resident in the Channel Islands and qualify for a VAT refund should email support@ridgways.eclipse.co.uk or contact us on 01626 353156 between 9am and 5.30pm, Monday to Saturday, after delivery.
  • We will then credit the amount of VAT charged in the total amount of the goods.
  • The Terms above are governed by the laws of England & Wales & any disputes will be conducted only by the Courts of England & Wales.

Questions Unanswered

If this section didn't help, feel free to get in touch.
Email us at support@ridgways.eclipse.co.uk We'll get back to you within 2-3 hours of receiving your message, during working hours.
Monday - Saturday: 9.00 – 17.00
You can also contact us on our Newton Abbot Branch phone line 01626 353156, during working hours.
Monday - Saturday: 9.00 – 17.30

If you'd like to write to us, please do so at the following address:
RIDGWAYS SHOES
11-15 Bank Street
Newton Abbot
Devon
UK
TQ12 2JL